Returns & Exchanges

At ENYA MUSIC Global, we want you to be completely satisfied with your purchase. If your instrument doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the instrument in its original packaging, including all accessories, cables, and documentation to ensure safe transit.

• 3.
  Ship the Item

  Affix the provided shipping label and drop off the package at an authorized carrier location; please retain your tracking receipt for confirmation.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.