Frequently Asked Questions
Everything you need to know about your Enya Music experience.
What is the standard shipping timeframe for international orders?
We offer global shipping typically delivered within 7-14 business days. Processing times may vary between 1-3 days depending on your location and the specific model ordered.
Do Enya smart instruments come with a warranty?
Yes, all Enya Music instruments are covered by a 1-year limited warranty that protects against manufacturing defects in materials and electronic components.
What is your return policy for high-end carbon fiber guitars?
We offer a 30-day return policy. Instruments must be returned in their original packaging and 'like-new' condition to qualify for a full refund, excluding shipping costs.
Are your smart guitars compatible with both iOS and Android?
Absolutely. The Enya Music app is available for download on both the Apple App Store and Google Play Store, ensuring seamless integration with all our electronic features.
How do I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
What payment methods do you accept for global purchases?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as Shop Pay and Google Pay for a secure checkout experience.